ICDevents connects key market momentum with inaugural Patient Experience Symposium
Official Event Hashtag: #PatientExperience, Twitter @patientexpsmp
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BOSTON – (May 2, 2017) As other healthcare issues ebb and flow with political partisanship
counterpoint and competing legislation, one thing remains a constant in healthcare. Patients
continue to demand an improved experience and their assessments now matter more than ever..
But what exactly is the definition of the patient experience? Leading healthcare practitioners and
administrators met in Boston at the Revere Hotel April 30 – May 2 for two and a half days of
keynotes, seminars and workshops centering on this topic. This was the inaugural Patient
Experience Symposium produced by ICD Events.
Driven by the rising patient share of healthcare costs as well as a new assertive activism by
patients, hospitals and clinics are discovering that there is a new sheriff in town. Even as care
providing organizations and their professionals reflect on how to adjust to the new power that
resides in the hands of the patient, a program of diverse speakers held the audience’s captive
attention with accounts of the best practices and tools to overcome systemic obstacles in a
healthcare system resistant to change for so long.
Chris Jones of Strategic Resilience Group, LLC commented “I came to hear more about the
new thinking on patient experience that is stimulated by firms like Planetree International in this
evolving space. Our company was formed by former military veterans who care greatly for
injured colleagues on the battlefield and now want to apply the same methods in private society
to those who find themselves in the vulnerable position of 'patient,' in an acute care provider
setting. As we heard from the Symposium presenters, care providers and their organizations
have to up their game to meet new and informed patient expectations. We look forward to
helping our clients take these ideas, along with our proven approach to building resilient
organizations, and implementing them to improve their patients' experiences."
Miriam Johnson, Conference Delegate and Director of Patient Experience for Montefiore Health Care, Mt. Vernon, NY noted
“I highly recommend The Patient Experience Symposium. The stellar speaker lineup drove home the importance of Patient and Family Engagement; I have
since come back to my organization and shared important take-aways to implement. I also had the opportunity to meet some of the industry’s most innovative vendors who showcased some impactful products that I can’t wait to bring on board. I am very much looking forward to attending next year!”
David Daum, Event Sponsor and Exhibitor, Northeast and Canadian Regional Sales Manager
for West-Com Nurse Call Systems noted
"The key to this conference as a vendor was that it was almost exclusively the high-level contacts in hospitals, the people who are decision makers and who we want to meet. So often we attend tradeshows and conferences and we talk to people interested in the product we represent, only to find out later that they have no decision making ability. The attendees at this conference were mainly C or Director Level, all with the power to decide on implementing our products in their healthcare setting. From a conference content standpoint, we heard nothing but positive feedback from the attendees. We will absolutely participate again next year."
International Conference Development, LLC (ICDevents) produces high-quality conferences and tradeshows in a broad range of industries. Utilizing intensive, detailed market research, ICDevents creates targeted events designed to encourage companies to send their entire teams to problem-solve, network, and brainstorm with other industry leaders, consultants, and suppliers.
With customized topic events, like the Patient Experience Symposium, ICDevents has a proprietary method for identifying and selecting an ensemble of subject matter experts that audiences find knowledgeable, leading edge experts in their fields and provide stimulating and thus worthwhile talent to warrant the expense to travel and attend.
For more information about The Patient Experience Symposium, contact Bill Doherty, Event Director at firstname.lastname@example.org or visit www.PatientSymposium.com