Position Responsibilities
- Perform front-desk, receptionist, and customer-service duties
- Schedule and manage appointments for one or more clinics or units
- Check patients in and validate identity using required VA procedures
- Verify and update patient demographic information
- Collect, scan, and update health-insurance information
- Explain VA insurance-information requirements to veterans and families
- Screen and route telephone calls
- Respond professionally to patient questions and administrative requests
- Adjust appointment dates, times, and locations when staffing or coverage changes occur
- Assist in moving patients to alternative providers when necessary
- Support clinic access contingency plans
- Conduct daily reviews of:
- Active and pending consults
- Recall lists
- Return-to-clinic lists
- Patient communications
- Track actions from initiation through closure
- Maintain accurate patient scheduling
- Integrate received health and administrative information into VA electronic patient records
- Participate in daily team huddles and weekly PACT team meetings
- Track workload and support departmental performance metrics
- Respond to leadership action items and suspense dates
- Support electronic records management, program coordination, patient scheduling, and space-utilization functions
- Coordinate with VA and non-VA providers, hospitals, specialists, diagnostic facilities, and community programs as necessary
- Guide veterans to appropriate transportation-support resources
- Provide information concerning Beneficiary Travel reimbursement where applicable
Required Qualifications
Candidates must meet one of the following experience/education pathways identified in the PWS:
- 2–3 years of experience related to medical administration, or
- Certification from an accredited institution related to medical administration
Strong candidates should also have:
- Medical scheduling experience
- Healthcare front-office or patient-access experience
- Strong customer-service skills
- Experience handling confidential patient information
- Strong administrative organization and follow-through
- Ability to manage multiple deadlines and priorities
- Strong written and verbal communication
- Ability to use electronic health records and scheduling systems
- Ability to speak, read, write, and understand English effectively
Preferred Qualifications
Ready to Apply?
If you meet the qualificationsand are mission ready, we encourage you to apply.
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You are applying for:
Advanced Medical Support Assistant
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