Call Center Agents
SRG is currently seeking highly motivated and empathetic Call Center Agents to join our team. In this critical role, you will play a key part in facilitating healthcare needs for our military population by delivering exceptional customer service in a fast-paced contact center environment.
As a Call Center Agent, you will handle inbound calls, chats, emails, and other written correspondence related to enrollment, claims, referrals, authorizations, and appointments. This is a unique opportunity to combine your passion for serving the military community with your strong customer service skills.
This position is based in Northern Virginia, specifically in the Stafford area. If you are looking for a meaningful role where you can make a direct impact, we would love to hear from you!
Stafford, VA
- Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email, or other written correspondence
- Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact
- Meet department productivity and performance metrics to include consistent and regular attendance, adhering to published schedule, and prioritizing workload to answer incoming calls
- Document customer interactions and cases in a customer relationship management (CRM) system
- Participate in continuous training and become fully proficient in resolving all customer inquiries
- Regular and consistent attendance
- Strong phone contact handling skills and active listening
- Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
- Maintain confidentiality and privacy of callers
- Organize and prioritize multiple tasks
- Prolonged periods sitting at a desk and working on a computer
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