Operations Support Specialist (Torren and VIZAQ Operational Tools)
Remote
Position Responsibilities
- Serve as the primary point of contact for client-reported issues, bugs, and technical inquiries related to Torren and VIZAQ
- Triage and diagnose technical problems, identifying root causes where possible
- Clearly communicate technical issues to backend developers, including reproduction steps and impact assessment
- Maintain consistent client communication, providing updates, timelines, and resolutions
- Support incident tracking and documentation, including ticketing and reporting trends
- Collaborate with IRAD and engineering teams to prioritize fixes and improvements
- Assist in developing user guides, FAQs, and troubleshooting documentation
- Provide feedback on product usability and performance based on client interactions
Required Qualifications
- Experience in technical support, product support, or customer success in a software or SaaS environment
- Strong ability to communicate technical concepts to non-technical users
- Working knowledge of:
- APIs and system integrations
- Basic debugging and troubleshooting workflows
- Web-based platforms and data systems
- Ability to interpret logs, error messages, and system behavior
- Strong organizational skills
Key Competencies:
· Client-facing professionalism and responsiveness
· Technical curiosity and problem-solving mindset
· Ability to translate between technical and non-technical stakeholders
· Strong written and verbal communication
· Ownership and accountability in resolving issues
Preferred Qualifications
- Familiarity with AI or machine learning tools, data analytics platforms, or decision-support systems
- Experience working with government or defense clients
- Basic understanding of backend systems, databases, or cloud environments such as AWS or Azure
- Experience working directly with software development teams in Agile or Scrum environments
Ready to Apply?
If you meet the qualificationsand are mission ready, we encourage you to apply.
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Operations Support Specialist (Torren and VIZAQ Operational Tools)
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